Malwarebytes Support Center – Independent Help Desk
At Malwarebytes Support Center ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our support services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
We may collect information about you in a variety of ways. The information we may collect on the Site includes:
When you use our support services, contact us via live chat, email, or submit a support request, we may collect personally identifiable information, such as your name, email address, and any information you voluntarily provide in your support request. We do not collect payment information or credit card details.
Our servers automatically collect information when you access the Site, such as your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the Site.
We may use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Site and improve your experience. You can set your browser to refuse all cookies or to indicate when a cookie is being sent.
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include live chat providers, email services, and analytics services.
We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no transmission of data over the internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the internet which are beyond our control; and (b) the security, integrity, and privacy of any and all information and data exchanged between you and us cannot be guaranteed.
Depending on your location, you may have certain rights regarding your personal information, including:
To exercise any of these rights, please contact us at privacy@malwarebytes-help.com.
The Site may contain links to third-party websites and applications of interest, including official Malwarebytes websites and app stores. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy. We are not responsible for the privacy practices or content of such third parties.
We use cookies to:
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies through your browser settings. If you disable cookies, some features of the Site may not function properly.
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete such information. If you believe we might have any information from a child under 13, please contact us.
Our website and support services are operated primarily from servers located in the United States and India. If you are accessing our Site from outside these regions, please be aware that your information may be transferred to, stored, and processed in the United States or India where our servers are located. By using our Site, you consent to this transfer.
We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.
If you have questions or comments about this Privacy Policy, please contact us at: